Shipping policy

Shipping & Delivery Policy


CHAWLA SILK STORE is committed to providing a seamless and efficient delivery experience for our valued customers. We understand how important it is for you to receive your order on time, and we work diligently to ensure your package arrives safely and promptly.

Shipping Methods:
We partner with trusted shipping providers to deliver your order securely and on time.

Shipping Times:

  • All orders are processed and shipped within 1–2 business days of placing the order.

  • Estimated delivery time:

    • Metros & Tier 1 cities: 5–7 working days

    • Tier 2 & Tier 3 cities & Rural areas: 7–10 working days

    • International orders: 7–10 working days (may vary based on destination and customs)

Shipping Costs:

  • Pan India: We provide free shipping on all prepaid orders.

  • For Cash on Delivery (COD) orders, a COD charge of ₹150/- will apply.

  • International Shipping: Shipping charges for international orders will be calculated at checkout based on the weight, dimensions, and destination of your package.

Tracking Your Order:
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your shipment and stay updated on its status.

International Shipping & Customs:
International shipments may be subject to customs duties, taxes, and additional fees imposed by the destination country. These charges are the customer’s responsibility and must be paid at the time of delivery, if applicable.

Delivery Concerns:
If you have any concerns or issues regarding the delivery of your order, please contact us immediately. We are here to assist you and resolve any problems as quickly as possible.

Contact Us:
For any shipping or delivery-related queries, feel free to reach out to us:
📞 Phone: 8306000006
📧 Email: chawlasilkstores@gmail.com
📅 Customer Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM

At CHAWLA SILK STORE, your satisfaction is our priority. We appreciate your trust in us and look forward to providing you with high-quality products and excellent service every time you shop with us.